Transactions & Payment Policy

Last updated: May 24, 2026

At Zanvili, we are committed to providing a secure, transparent, and reliable payment experience.

This Transactions & Payment Policy explains how payments are processed, which payment methods may be available, how currency is handled, what happens if a payment fails, and how refunds are issued.

By placing an order on our website, you agree to the terms outlined below.

1. Secure Payment Processing

All payments on our website are processed securely through authorised third-party payment service providers.

Your payment details are transmitted using secure encryption technology, including SSL encryption, where applicable.

Zanvili does not store full credit card or debit card details on its own servers.

Payment processing is handled by certified payment providers in accordance with applicable security standards, including PCI-DSS requirements where relevant.

2. Accepted Payment Methods

You can pay securely using the payment methods displayed at checkout.

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Other payment methods displayed at checkout

The payment methods available to you may depend on:

  • Your country
  • Your bank or card issuer
  • The payment provider’s availability
  • The device or browser used
  • Fraud prevention checks
  • Checkout configuration

Only the payment methods shown at checkout are available for your order.

3. Currency

All prices on our website are displayed and charged in:

British Pounds Sterling (GBP)

If you use a payment card, bank account, or payment method issued outside the United Kingdom, your bank or payment provider may apply currency conversion fees, international transaction fees, or other charges.

These fees are charged by your bank or payment provider and are not controlled by Zanvili.

4. Payment Process

To complete a purchase on our website:

  1. Add your selected item or items to cart
  2. Proceed to checkout
  3. Enter your billing and delivery information
  4. Select one of the available payment methods
  5. Review your order details before confirming payment
  6. Submit your payment through our secure checkout
  7. Receive an order confirmation email after your order is successfully placed

Your order will only be processed once payment has been successfully authorised or completed.

5. Payment Authorisation

When you place an order, your payment method may be authorised before the transaction is fully completed.

In some cases, your bank or payment provider may temporarily hold funds while the payment is being reviewed or authorised.

If your payment is declined, cancelled, reversed, or not completed, the order may not be processed.

Any temporary authorisation holds are managed by your bank or payment provider. The time required to release funds may vary depending on their policies.

6. Failed or Rejected Payments

If your payment is unsuccessful, please check that:

  • Your card or payment details are correct
  • Your billing address matches your payment method
  • Your card has sufficient funds
  • Your bank has not blocked the transaction
  • Your card is authorised for online or international purchases
  • Your payment provider is available at the time of purchase

If your payment fails, you may try:

  • Using another payment method
  • Contacting your bank or card issuer
  • Checking whether your card supports online purchases
  • Trying again later

If you need help, please contact us at:

Email: contact@zanvili.com

7. Fraud Prevention & Order Review

For customer protection and business security, some orders may be reviewed before processing.

We reserve the right to refuse, cancel, or place an order on hold if we reasonably suspect:

  • Fraudulent activity
  • Unauthorised payment use
  • Incorrect billing or shipping information
  • Suspicious order behaviour
  • Abuse of promotions or discount codes
  • Payment verification issues
  • A technical or pricing error
  • Orders placed using unsupported delivery addresses

If an order is cancelled after payment has been received, a refund will be issued to the original payment method, unless otherwise required by law.

We may contact you to request additional information before approving or cancelling an order.

8. Billing Information

You agree to provide accurate, complete, and current billing and payment information when placing an order.

This may include:

  • Full name
  • Billing address
  • Email address
  • Telephone number, if required
  • Payment details submitted through the secure checkout

Zanvili is not responsible for delays, failed orders, payment errors, or cancelled transactions caused by incorrect or incomplete billing information provided by the customer.

9. Order Confirmation

After a successful payment, you will receive an order confirmation email.

The order confirmation email confirms that we have received your order. It does not necessarily mean that your order has been fully accepted or dispatched.

Your order may still be subject to payment verification, fraud checks, stock availability, fulfilment review, or other legitimate checks before dispatch.

If you do not receive an order confirmation email, please check your spam or junk folder first.

If you still cannot find it, contact us at:

Email: contact@zanvili.com

Please include the full name and email address used at checkout.

10. Payment Security

We take payment security seriously.

To protect your payment information:

  • Checkout pages use secure encryption where applicable
  • Payments are handled by authorised payment providers
  • Full card details are not stored by Zanvili
  • Fraud prevention systems may be used
  • Suspicious transactions may be reviewed before fulfilment

Although we take reasonable steps to protect payment information, no online payment system can be guaranteed to be completely risk-free.

11. Taxes, Duties & Additional Charges

Product prices, shipping charges, taxes, and any other applicable checkout charges will be displayed before you complete your purchase.

Orders may be fulfilled from our warehouse in China and shipped internationally to the United Kingdom.

Where applicable, import duties, customs charges, VAT, carrier fees, or local taxes may depend on the destination country, order value, product type, and applicable laws.

If any additional customs duties, import charges, taxes, or clearance fees are requested by local authorities or carriers, the customer may be responsible for these charges unless they were already collected at checkout or unless otherwise required by law.

Additional bank fees, currency conversion fees, international transaction fees, or payment provider charges are determined by your bank or payment provider and are not controlled by Zanvili.

12. Refunds

Approved refunds are issued to the original payment method used at checkout.

Refunds are governed by our Returns, Refunds & Cancellations Policy.

For statutory cancellation returns, we will process the refund within 14 days after receiving the returned item or receiving valid proof that the item has been sent back, whichever occurs first.

For other approved returns, please allow:

  • 3–7 business days for us to inspect and process the return after it is received, where applicable
  • 5–10 business days for your bank, card issuer, or payment provider to complete the refund after we issue it

Processing times may vary depending on your bank, card issuer, PayPal, or other payment provider.

Zanvili cannot control delays caused by banks, card issuers, PayPal, or other payment providers.

13. Partial Refunds

Partial refunds may apply in certain cases, including but not limited to:

  • Partial order returns
  • Promotional discount recalculations
  • Approved refunds for selected items only
  • Deduction of reasonable costs related to failed delivery, where permitted by law
  • Deduction for loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law
  • Refunds where only part of an order is cancelled or returned

Zanvili does not charge a fixed restocking fee for approved returns.

Partial refunds are handled in accordance with our Returns, Refunds & Cancellations Policy and applicable United Kingdom consumer laws.

14. Chargebacks & Payment Disputes

If you have an issue with your order, payment, delivery, return, or refund, please contact us first so we can investigate and help resolve the matter.

Opening a chargeback or payment dispute before contacting us may delay the resolution process.

If a chargeback or payment dispute is opened, we may provide relevant order, delivery, tracking, communication, refund, and transaction records to the payment provider or financial institution handling the dispute.

This does not limit any statutory rights you may have under applicable United Kingdom consumer law or through your payment provider.

15. Cancellations

Orders may be cancelled within 30 minutes of being placed, provided the order has not yet entered processing.

To request a cancellation, please contact us as soon as possible at:

Email: contact@zanvili.com

Once an order has entered processing or has been sent to our warehouse or fulfilment partner, cancellation before shipment may no longer be possible.

If cancellation before shipment is no longer possible, you may still request a return after delivery in accordance with our Returns, Refunds & Cancellations Policy and applicable United Kingdom consumer law.

16. Pricing Errors

We make reasonable efforts to ensure product prices and checkout totals are accurate.

However, pricing errors, technical issues, or display mistakes may occasionally occur.

If an obvious pricing error affects your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

If your order is cancelled due to a pricing error after payment has been received, a refund will be issued to the original payment method.

17. Payment Provider Terms

Your selected payment method may be subject to additional terms, conditions, privacy policies, security checks, or verification requirements from the relevant payment provider.

These may include providers such as:

  • Shopify Payments
  • PayPal
  • Credit card networks
  • Banks and financial institutions
  • Other payment providers displayed at checkout

Zanvili is not responsible for payment provider outages, bank declines, card restrictions, temporary authorisation holds, currency conversion fees, or third-party payment verification requirements.

18. UK Consumer Rights

Nothing in this Transactions & Payment Policy excludes, restricts, or modifies any statutory rights you may have under applicable United Kingdom consumer law.

If you are entitled to a refund, replacement, repair, cancellation, or other remedy under applicable law, this policy does not limit those rights.

19. Contact Us

If you have any questions about payments, transactions, failed payments, refunds, or billing, please contact us:

Email: contact@zanvili.com
Telephone: +44 7916682331

Support hours:
Mon-Fri: 8:00 AM - 5:00 PM (GMT)

We aim to respond within 24 business hours.

Links to Our Policies

Terms of Service:
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Shipping Policy:
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Return & Refund Policy:
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Privacy Policy:
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Transactions Policy:
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Contact Page:
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Company Information

Shop Name: Zanvili

Company Name:
Izu Dk Growth

Company Registration Number:
0008053777

Email:
contact@zanvili.com

Telephone:
+44 7916682331

Support hours:
Mon-Fri: 8:00 AM - 5:00 PM (GMT)

We aim to respond within 24 business hours.

Business Address:
1029 Mountain Rd Pl Ne
Albuquerque NM 87110
United States

Warehouse Address:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China